FAQ

Frequently asked questions filtered by permission level and organized around the most important functions of the interface.

Login and Account Selection

How can I log in?Open

Use the Log in button in the top right corner and enter your e-mail address and password. If the e-mail has one active profile, the system redirects you to the correct area. If several companies or organizations use the same login, you first select which profile you want to work with.

Registration

How can I register a new provider or customer profile?Open

Use the Registration button and first select whether you register as a private security provider or as a customer requesting services. Provider registration is free and becomes usable after administrator approval. Customers can select private individual or company/organization registration. Private individuals only need to provide name and e-mail; address and phone are optional.

When will my registration be approved?Open

Provider registration requires administrator review. Customer registration can also be started free of charge; paid search access is recorded separately by an administrator. Approved status means that the profile can log in to the customer area.

Offer Requests and Messages

How can I request an offer?Open

On the Contact page, use the Offer request tab and provide the service type, project description, deadline and contact details. The system sends an acknowledgement e-mail.

Public Pages

What public functions are available?Open

The website provides service pages, contact, offer request, registration, FAQ, privacy notice, legal notice/imprint and login. The registration option depends on administrator settings.

Which service pages help visitors understand Securicert's work?Open

The Services page and individual service pages explain private security expert consulting, company certification, security audits (video surveillance, access control, intrusion detection systems), risk assessment, fire alarm commissioning, fire and occupational safety, IT security consulting, training, expert recommendations, tender requirement specification, settlement security audit and expert tender evaluation. These pages help both visitors and search engines understand the service portfolio.

Language and Chatbot

How does bilingual operation work?Open

The public website, registration, login, customer area and main customer e-mails are available in Hungarian and English. English public pages use /en routes. The admin interface remains Hungarian because it is an internal administration workspace.

What can the chatbot help with?Open

The Securicert chat assistant in the bottom-right corner answers from the website knowledge base. It helps with services, registration, login, the customer area, search access, prequalification, certificates, privacy and contact topics. If a question is unclear, it can suggest related topics.