FAQ

Frequently asked questions filtered by permission level and organized around the most important functions of the interface.

Login and Account Selection

How can I log in?Open

Use the Log in button in the top right corner and enter your e-mail address and password. If the e-mail has one active profile, the system redirects you to the correct area. If several companies or organizations use the same login, you first select which profile you want to work with.

Registration

How can I register a new provider or customer profile?Open

Use the Registration button and first select whether you register as a private security provider or as a customer requesting services. Provider registration is free and becomes usable after administrator approval. Customers can select private individual or company/organization registration. Private individuals only need to provide name and e-mail; address and phone are optional.

When will my registration be approved?Open

Provider registration requires administrator review. Customer registration can also be started free of charge; paid search access is recorded separately by an administrator. Approved status means that the profile can log in to the customer area.

Offer Requests and Messages

How can I request an offer?Open

On the Contact page, use the Offer request tab and provide the service type, project description, deadline and contact details. The system sends an acknowledgement e-mail.

Public Pages

What public functions are available?Open

The website provides service pages, contact, offer request, registration, FAQ, privacy notice, legal notice/imprint and login. The registration option depends on administrator settings.